Privacy Policy

1. Information We Collect

We collect information in two ways: information you provide directly, and information collected automatically when you use our website.

Information You Provide

When you fill out our contact or quote request form, you may provide your name, phone number, email address, service address, and a description of your project. When you call us, we may take note of your name and contact details to follow up. We only collect what you choose to share with us.

Information Collected Automatically

When you visit our website, our hosting provider and any analytics tools we use may automatically collect certain technical information. This can include your IP address, browser type, operating system, referring URL, pages viewed, and time spent on pages. This data is collected in aggregate and is used to understand how visitors use the site so we can improve it.

2. How We Use Your Information

We use the information we collect to:

• Respond to your quote requests and questions
• Schedule estimates and service appointments
• Communicate with you about your project before, during, and after the work
• Send you follow-up information related to services you asked about
• Improve our website and understand how visitors are using it
• Comply with legal obligations as required by Washington State law

We do not sell your personal information to anyone. We do not use your contact details to send marketing messages unrelated to your inquiry without your consent.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers who help us operate our business, such as our form hosting provider (Tally) and website hosting provider. These providers are only given access to the information needed to perform their specific function and are not permitted to use your data for any other purpose. We may also disclose information if required by law, court order, or government authority.

4. Cookies and Tracking

Our website may use cookies, which are small data files stored on your device, to help the site function properly and to understand traffic patterns. Most web browsers accept cookies by default, but you can set your browser to refuse cookies or alert you when cookies are being sent. Disabling cookies may affect the functionality of some parts of our website. We do not use cookies to track you across other websites or for targeted advertising.

5. Third-Party Services

Our website uses a contact form provided by Tally (tally.so). When you submit a form, your data is processed and stored by Tally according to their own privacy policy. We encourage you to review Tally's privacy policy at tally.so if you want to understand how they handle your data. We may also embed a Google Maps iframe to display our office location. Google may collect data when this map is loaded; please see Google's privacy policy for details. We do not control the privacy practices of these third parties.

6. Data Retention

We keep your contact and project information for as long as needed to provide our services and for a reasonable period afterward in case questions or warranty issues arise. If you ask us to delete your information, we will do so promptly unless we are required to retain it by law or for a legitimate business reason such as an ongoing contract or dispute.

7. Security

We take reasonable steps to protect the information you share with us. Our website is served over HTTPS, which encrypts data in transit. However, no method of transmission or storage over the internet is completely secure. We cannot guarantee absolute security, but we take the protection of your data seriously and will notify you if we become aware of a breach affecting your information.

8. Your Rights and Choices

You have the right to:

• Ask what personal information we have about you
• Request that we correct inaccurate information
• Request that we delete your information
• Opt out of any non-essential communications from us

To exercise any of these rights, simply contact us using the information at the bottom of this page. We will respond promptly, typically within a few business days.

9. Children's Privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child under 13 has submitted personal information through our website, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes are posted means you accept the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please reach out to us: